Cancellation/Refund Policy
*All camp/class fees are non-refundable upon registration.
Payment in full is due on or before the first day of class.
Cancellation or request to reschedule more than 2 weeks in advance = account credit to use at a future camp or class (administration fee may apply)
Cancellation or request to reschedule 2 weeks or less in advance = no refunds or credits given
We are a small, non-profit organization. For all of our classes we have a minimum number of 8 students that we need to register for a class in order for it to run. If we need to cancel a class due to low enrollment we will contact you and give you the option of a refund or a credit to use on any other class/camp.
Late Policy
When students come to class late, it can disrupt the flow of the project, distract other students, impede learning, and generally erode class morale. Moreover, if left unchecked, lateness can become chronic and spread throughout the class.
Any student more than 15 minutes late will not be allowed in the studio. Less than 15 minutes late will allowed in class the first time only. The beginning of class is very important and we need all students present.
Class Location Policy
While most of our classes take place at Rumriver Art Center, some of our classes may take place at other locations in the community. If the location for a particular class is not at Rumriver Art Center that will be noted on the class registration. It is the participant’s responsibility to check the location of their class and arrive at the correct location for the class on time. We will not provide refunds or account credits for a class missed due to the participant going to the wrong location for the class.
Clay Firing and Pick Up Policy
When you take a clay class it is your responsibility to check our CLAY FIRING AND PICK UP webpage to find out if your projects are ready to be picked up. Our goal (not a guarantee) is to have clay projects fired and ready to be picked up 2 weeks after the class is held. Once the clay projects are ready, participants have 14 days to pick up their projects. After 14 days we will re-purpose any projects that were unclaimed.
Clay Open Studio Participants: We will only fire pottery pieces that were made in their entirety at Rumriver Art Center during open studio time. We cannot fire any pieces made at home, even if they are made with clay purchased from us.
Clay Projects Disclaimer
With clay there is always a chance of projects exploding in the kiln or breaking. We try our best to return your projects to you as you created them, however; sometimes things happen that are beyond our control. We sincerely apologize if one of your pieces is damaged in the firing process.
Winter/Severe Weather Policy
Safety is our first priority in extreme weather. The safety of all students is the first priority when determining if Rumriver Art Center should stay open in extreme weather. If we cancel a class, we will give participants either a refund or credit to use on any other class.
As soon as the decision has been made to cancel a class we will post on the RRAC website and social media. You can also call us at 763-323-8830 to find out if there will be class.
Rumriver Art Center will base the decision to stay open or close on information from the National Weather Service and the MN Department of Transportation. If there is a storm WARNING or “Travel Not Advised” issued, we will close.
CLICK HERE to see if there are any current storm warnings.
CLICK HERE to see the current winter road conditions.
You have the final decision on whether or not to attend class. If RRAC is open, students are expected to attend and no refunds or credits will be given. However, if you feel you would be in danger you can choose to stay home.
Accessibility Policy
Rumriver Art Center is happy to ensure access to any class, workshop or exhibit. Given prior notice (14 days), we will do our best to accommodate special accessibility requests. Please speak with the Executive Director to make a request. If you have a financial barrier to accessing our classes or programs, please contact us to learn about scholarships or payment plans that may be available.
21 Step Gallery/Upstairs Studio Exclusion: Being that we are located in a very old building, there are no elevators or escalators. The only way into the 21 Step Gallery/Upstairs Studio is to climb up 21 stairs.
COVID-19 Policies
RRAC is committed to ensuring the health and well being and safety of our students, artists, visitors, and staff. We are adhering to the following Covid-19 protocols:
As of March 16th, 2022, masks will be optional. Masks are still recommended for classes and programs, but will not be required. We will social distance whenever possible and continue to disinfect our studios.
Students will agree to conduct a self-assessment for any symptoms before coming to RRAC. If you are experiencing symptoms or have been in contact with anyone who is ill, we ask that you do not come to class.
As conditions change, we will continuously evaluate and review our guidelines and practices. Your adherence to our guidelines has allowed us to remain open during Covid-19.
Thank you for your continued support and flexibility.